Privacy Policy

Effective Date: 27-08-2025

Welcome to OURS Scrap & Services. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app and services, including Scrap Collection, Disposal, Waterproofing, Water Tank Cleaning, Grass Cutting, and Vehicle Washing services.

1. Information We Collect

When you use our app, we may collect the following information:

Personal Information: Name, phone number, email address, and location (for service scheduling).

Service Information: Details of the services requested, such as scrap type, disposal items, or cleaning/washing services.

Device Information: Device type, operating system, app usage data, and IP address.

2. How We Use Your Information

We use your information to:

Schedule and provide the services you request.

Communicate service updates, confirmations, and support information.

Improve and personalize our services.

Comply with legal and regulatory requirements.

3. Payments and Disposal Fee

All payments for services, including disposal fees for non-recyclable items such as glass, wood, debris (cement, oil, interlocks, concrete), and clothes, are collected directly at your location via GPay or similar offline methods. No payments are processed through the app.

4. Sharing Your Information

We respect your privacy and will not sell your personal information. Your details are never shared with unauthorized recycling or disposal centers. Information may only be shared with:

Our professional agents to fulfill service requests.

Authorized recycling and disposal centers for proper handling of scrap and debris.

Legal authorities if required by law.

5. Security

We implement reasonable safeguards to protect your information. Our agents use identification and body cameras during service collection for transparency.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.

Opt-out of marketing communications.

Raise any concerns about how your data is handled.

7. Cookies and Analytics

We may use cookies or similar technologies to improve app functionality and understand usage patterns.

8. Children’s Privacy

Our app is designed for all users, including minors. We do not knowingly collect personal information from children under 18 without parental consent. If a parent or guardian believes that their child has provided personal information through our app, they can contact us to review or delete such information.

9. Changes to this Policy

We may update this Privacy Policy periodically. The updated version will be posted on the app with an effective date.

10. Contact Us

If you have any questions or concerns regarding your personal information or this Privacy Policy, please contact us at:

Email: oursdeliverystore@gmail.com

Phone: ‪+91 7559296521‬

Address: Udupi, Karnataka